tkpk7's Privacy Policy

1. Introduction and purpose of this policy

tkpk7 operates a safe and reliable online gaming platform for players in Bangladesh. We firmly believe that protecting the personal information of our users is one of our highest responsibilities. This privacy policy clearly explains how tkpk7 collects your information, how it is used, where it is stored, and with whom — where applicable — it is shared.

This policy applies to the tkpk7 website and all related services. By using our platform, you agree to the terms of this privacy policy. Please read this policy carefully, and if any part is unclear, contact us.

2. Information we collect

tkpk7 collects several categories of information in order to operate its services. These categories are described in detail below:

2.1 Identity information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (where applicable, for identity verification)
• Address details

2.2 Account activity information

• Login time, date, and IP address
• Gaming history and betting records
• Deposit and withdrawal transaction details
• Bonus and promotion usage history
• Records of communications made through support chat or email

2.3 Technical information

• Device type, operating system, and browser information
• IP address and geolocation data (approximate)
• Information collected from cookies and similar tracking technologies
• Website usage patterns and navigation history

2.4 Financial information

• Payment method type (bKash, Nagad, Rocket)
• Transaction amount and time
• Transaction reference number (full account numbers are not stored, for security reasons)

3. How we collect information

tkpk7 collects information in the following ways:

• Registration and login process: When you create an account or log in to our platform, the information you provide is collected.
• Payment transactions: Financial information is automatically recorded when you make a deposit or withdrawal.
• Support communications: Information you share with us through live chat or email is stored.
• Automatic collection: Our servers automatically log IP addresses, browser types, and website usage information.
• Cookies: Our website uses cookies to improve your browsing experience.

4. How we use your information

tkpk7 uses the information it collects for specific purposes. We never use your information for irrelevant or unauthorised purposes.

4.1 Service operations

• Creating, maintaining, and verifying your account
• Processing and verifying financial transactions
• Providing uninterrupted gaming services
• Ensuring bonuses and rewards are distributed correctly

4.2 Security and fraud prevention

• Detecting and preventing fraudulent activity
• Preventing the opening of multiple accounts
• Complying with anti-money laundering (AML) regulations
• Monitoring system security

4.3 Improving user experience

• Providing personalised game suggestions based on your preferences
• Making technical improvements to our platform
• Analysing site performance and resolving issues

4.4 Communication and support

• Sending important account-related notifications
• Responding to support requests
• Sending promotional information with your consent

5. Data storage and security

tkpk7 applies industry-standard security measures to protect your personal information. Our platform uses SSL encryption technology, which keeps all data exchanged between your browser and our servers encrypted.

5.1 Technical security measures

• Use of 256-bit SSL encryption technology
• Data stored in secure data centres
• Regular security audits conducted
• Firewall and access control systems to prevent unauthorised access
• Sensitive information stored in encrypted form

5.2 Data retention period

We retain your information for as long as your account is active and for as long as necessary after account closure to meet applicable legal obligations. Financial transaction records are kept for a longer period in particular, as this is required for fraud investigations and legal compliance.

When information is no longer relevant or its retention period has expired, we delete it securely or anonymise it so it can no longer be identified.

5.3 In the event of a security breach

If a data breach occurs and it affects your information, tkpk7 will notify you as quickly as possible and take the necessary protective measures.

6. Sharing information with third parties

tkpk7 does not sell your information. However, information may be shared with specific third parties in the following limited circumstances:

6.1 Service provider partners

Only the limited information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket), game software providers, and technical service providers. These partners are contractually bound to uphold tkpk7's privacy standards.

6.2 Legal obligations

tkpk7 may be required to provide information in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we provide only the information legally required.

6.3 Fraud prevention

Limited information may be shared with other platforms or security services for the purpose of preventing or investigating fraudulent activity.

7. Cookies and tracking technologies

The tkpk7 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our website remember your previous visits and preferences.

7.1 Types of cookies

• Essential cookies: These are required for the core functionality of the website — such as maintaining login sessions and ensuring security. Without them, the platform does not function properly.
• Functional cookies: These remember your language preference, layout settings, and other personalisation information.
• Analytics cookies: Used to analyse website traffic and monitor performance.

7.2 Cookie controls

You can accept or reject cookies through your browser settings. However, please note that disabling essential cookies may prevent some important features of the platform from working.

8. Your rights

As a tkpk7 user, you have the following rights over your own information:

8.1 Right to access your information

You may request a copy of the information tkpk7 holds about you at any time. This request can be made via the support email.

8.2 Right to correct your information

If any information in your profile is incorrect or incomplete, you may request a correction. Corrections to identity verification details will require a verification process.

8.3 Right to delete your information

In certain circumstances you may request that your personal information be deleted. However, some information may not be fully deletable due to legal obligations or the need to retain valid financial records.

8.4 Right to restrict processing

In certain circumstances you may request that the processing of your information be restricted, although this may affect your access to some platform services.

8.5 Right to opt out of marketing communications

You may request to stop receiving promotional emails or notifications at any time. Contact the support team to do so.

9. Protection of minors' information

tkpk7 is for people aged 21 and over only. We do not knowingly collect information from minors. Age verification measures are in place during the registration process.

If we are informed or discover that an account belongs to someone under the age of 21, we will immediately close that account and delete the collected information as quickly as possible. If you suspect that a minor is using our platform, please let us know.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Changes to This Policy

tkpk7 may update this privacy policy from time to time. Changes to this policy may occur due to service improvements, changes in legal requirements, or the introduction of new security measures.

For any significant changes, we will notify you by email and display the date of the latest update on this page. Continued use of the platform after a policy change will be taken as your acceptance of the revised policy.

We advise you to visit this page occasionally and stay familiar with the latest version.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights related to your information, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

We take your requests seriously and strive to respond as quickly as possible.